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Customer-Journey

Off Road understands that business is a journey. We all experience the terrain differently, and the most important journey is the one taken by each customer.

After all, without customers there are no sales. You need to create a positive customer experience to stay in business!

The Off Road team works with you to improve every milestone along your customer’s journey. Whether it’s how you are seen online (website, search engines, social media, email) or how they view and move through your organization (customer service, product delivery, workflow, social values), we help you develop the expertise to increase sales at every level of your customer’s experience.

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Mapping the Journey

The Off Road team works with you to understand your customer better, and identify all the milestones they move through, from first contact to repeat purchases.In this initial stage we dig deep, determining effective success metrics at each milestone.

This begins a continuous process of optimizing customer engagement with your company’s products and services.This stage is the jumping off point to full market alignment. We can show you how to manage this process internally, or you can work with Off Road to dial in all the milestones, creating measurable results more quickly!

OFF ROAD INSIGHTS

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