offline customer engagement: premium service

It’s critical that customers see same message as your carefully curated online channels. High turnover, strained leadership/employee relations, and capacity balancing are often overlooked as having an impact on your customer’s buying journey.
Off Road understands how that negative energy can leak through to your customer and turn them off.
We work with our portfolio of companies to articulate their values, develop HR systems, and tools to communicate accountability that build the culture that your customers want to be a part of.

values & vision matter for growth

A shared language of values and vision is the true north for a business to scale and grow successfully. To achieve consistency in on and offline customer engagements, solidify your values, then integrate them into your company.


Create a powerful vision that drives employee growth and helps allocate resources so that you can achieve your goals.


Training and mentoring your people into high functioning brand advocates is the way to maximize your most expensive assets.


Culture doesn’t change overnight. We know it. You know it.

Starting with making sure each position is filled with the most qualified person, Off Road works with you to recruit and develop your employees.

We design experiences, training and coaching programs that effectively raise moral that energizes your sales force.


Reskilling Will Improve Employee Performance At Your Company

A rise in marketing automation and other digital solutions that create efficiencies for a business means that the skills of some employees are becoming obsolete.  In fact, a McKinsey survey found that Sixty-two percent of executives believe they will need to retrain or replace more than a quarter of their workforce between now and 2023…

Are Hashtags on Facebook Dead? Discover How Hashtags on Facebook Work

When you think of the use of hashtags on social media, giants like Instagram might come to mind. But what about Facebook? We outline our experience and shed light on whether or not hashtags work on Facebook to improve reach to your audience.

Steps To Improve Small Group Decision Making

Small groups that are highly cohesive can often make decisions that seem correct, but in reality they are not what is in the best interest of the group. We are going to explore the communication theory of groupthink. How Can Groupthink derail decision making process in an organization? This is a concept that describes a…