people-culture-masking

offline customer engagement: premium service

It’s critical that customers see same message as your carefully curated online channels. High turnover, strained leadership/employee relations, and capacity balancing are often overlooked as having an impact on your customer’s buying journey.
Off Road understands how that negative energy can leak through to your customer and turn them off.
We work with our portfolio of companies to articulate their values, develop HR systems, and tools to communicate accountability that build the culture that your customers want to be a part of.

values & vision matter for growth

A shared language of values and vision is the true north for a business to scale and grow successfully. To achieve consistency in on and offline customer engagements, solidify your values, then integrate them into your company.

 

Create a powerful vision that drives employee growth and helps allocate resources so that you can achieve your goals.

 

Training and mentoring your people into high functioning brand advocates is the way to maximize your most expensive assets.

 

Culture doesn’t change overnight. We know it. You know it.

Starting with making sure each position is filled with the most qualified person, Off Road works with you to recruit and develop your employees.

We design experiences, training and coaching programs that effectively raise moral that energizes your sales force.

OFF ROAD INSIGHTS

Steps To Improve Small Group Decision Making

Small groups that are highly cohesive can often make decisions that seem correct, but in reality they are not what is in the best interest of the group. We are going to explore the communication theory of groupthink. How Can Groupthink derail decision making process in an organization? This is a concept that describes a…

How to keep employees motivated during summer

We are officially in the heat of the summer, and with this time of year comes vacation and extra days off for many employees within your company. Does summertime mean an automatic reduced amount of productivity within most companies? One study suggests yes, in fact, there may be up to a 20% reduction in productivity…

Understanding Self Disclosure In The Workplace Reduces Friction

Have you ever met someone new, whether it’s in the workplace or outside of work, and within a few minutes of talking there’s an awkward feeling that someone over shared information? How can employees communicate better? This is much more common than we realize, and there’s actually a communication theory that explains it. The Self…