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offline customer engagement: premium service

It’s critical that customers see same message as your carefully curated online channels. High turnover, strained leadership/employee relations, and capacity balancing are often overlooked as having an impact on your customer’s buying journey.
Off Road understands how that negative energy can leak through to your customer and turn them off.
We work with our portfolio of companies to articulate their values, develop HR systems, and tools to communicate accountability that build the culture that your customers want to be a part of.

values & vision matter for growth

A shared language of values and vision is the true north for a business to scale and grow successfully. To achieve consistency in on and offline customer engagements, solidify your values, then integrate them into your company.

 

Create a powerful vision that drives employee growth and helps allocate resources so that you can achieve your goals.

 

Training and mentoring your people into high functioning brand advocates is the way to maximize your most expensive assets.

 

Culture doesn’t change overnight. We know it. You know it.

Starting with making sure each position is filled with the most qualified person, Off Road works with you to recruit and develop your employees.

We design experiences, training and coaching programs that effectively raise moral that energizes your sales force.

OFF ROAD INSIGHTS

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